SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of noveltypad.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of noveltypad.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of noveltypad.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://noveltypad.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the second humidifier I've bought and I love them! I have one for our bedroom and bought one for my son this year. It's easy to use, I love that there are intervals, it doesn't need to stay on all night. I add lavender essential oil to mine each night and the smell is wonderful - a nice way to get to sleep. The mist is cool and very easy to direct - would highly recommend!
We use this while we sleep and it’s been great! Very low noise level and great scent output. My husband has pretty high anxiety levels so we blast lavender during the night with the lights on this unit off. It usually lasts through our whole sleep though the tank isn’t huge.
I'm new to essential oils and diffusing them. This diffuser is perfect for our needs. Small, yet effective. Beautiful design. This is a definite keeper and I will possibly order at least one more in the future.
It is at home in the office, the hotel room, or anywhere you need a little more atmosphere. Adding some essential oil is a nice touch as well. I'm very happy I purchased it.
Bought one when my first child was born and bought a second when my second was born. They hold up to daily use and for almost 2 years not given us an issue at all.
We have really enjoyed this humidifier. In fact, we loved it so much we bought another one.
I'm absolutely amazed by the quality of this product! LOVEEEEEEEEEEEEEE it! This a great buy. I use this as a way to relieve stress and to fill my home with calming smells.
I absolutely LOVE my diffuser! I have used it consistently for 2 1/2 days. I have tried several of my oils in it and it is amazing! My house smells so good.
Very quiet. Loved my first diffuser so much I bought another. Pretty and simple. Would buy again.
I have another one exactly like this and I love it. This diffuser is so easy to clean, really quiet
I will be ordering another one. I really like the fact that the information sheet had contact info for the company.
This is wonderful. True to it's advertisement. Neat, compact, easy to use and looks great on my dresser
I like it so much I am buying more for other rooms!
It was a great purchase and has lasted for two years with nearly daily use.
it runs a long time
Great product but didn’t like how the button is really hard to push.
This product is everything it is said to be!
I got this for my wife, and she absolutely loves it
3 years later and this diffuser is still going strong!!
Have only been using this for a week, which is a reason for only 4 stars. If this product lasts then it is 5 Star!
I really like this diffuser so far.
The look doesn’t fit my home style, but the product itself seemed to be nice
Product arrived and works as described. It was easy to set up and use.
That price point and the quality is awesome!